JM Supply

Alfred Romero

May 08, 2017

• Report

We purchased 48 light units with ballasts February 16, 2009 from JM Supply on Invoice number 192088, paid in full with check number 4362 in the amount of $3703.98. We were told on Dec 17 2013 by JM Supply that we were under the 5 year warranty and informed them at that time that 26 out 48 light ballasts had gone out and were no longer working. We were informed that we would need to contact a company named Sunpark in order to process the warranty claim. After contacting Sunpark we were told that they could not speak directly to us since we did not purchase the lights from them and they requested that we have JM Supply contact them. We requested several times for JM Supply to contact Sunpark but received no assistance. I was told that we may need to speak to Mr. Joey Miller whom I was told is the owner of the company. We attempted again on February 11, 2014 to have some assistance in resolving the situation. At that time the number of lighting ballasts not working had increased to 38 of the 48 units. After this notification, we were told that the lights were out of warranty and we could not be assisted. We find this situation to be unacceptable as we had been attempting to resolve this the proper way before the warranty expired, and due to the lack of assistance received, the warranty expired and we were not able to get any replacement units for our ballasts in that timeframe. As of today, October 17 of 2014, 41 of the 48 lighting ballasts are not working, we have still not received any replacements or assistance. We have called and left Mr. Joey Miller several messages bringing the situation to his attention but have not received any return phonecall. This situation is hurting our business as our work area is currently not lit to our standards for our staff to use the space for shipping, receiving and assembly. We are afraid that if the pattern continues of these units failing that we will soon not be able to use our warehouse without purchasing all new lighting equipment ourselves. We would like to resolve this matter by either receiving a full refund or replacement ballasts for all 48 lights as it is apparent the units we received are defective.