N.E.W. Plumbing & Heating

Michael Lucas

Aug 03, 2018

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Called to get a heating element in my water heater changed, and to have a leak under the house checked/ repaired. They brought the wrong sized element and had to go search the truck for the right one, took an hour for a 10 minute job. Then the other guy who went under the house told me there was no leak and he couldn't stay down there any longer because he was just in a wreck and he was sore. I had chunks of calcium build up from the old water heater coming through the kitchen sink, so I took the faucet apart to show them how I was flushing it out and to get some advice on a faster way. They said how I was doing it would work and be fine then they took another hour trying to put my faucet back together and couldn't figure out that it was hot/cold specific. Finally all was put back together and they hung out talking for another half hour. Got the bill in the mail 2 months later for almost $400. Called to try and resolve it and they told me they would question the guys who came out, sent another letter a month later telling me the time was right and they weren't gonna do anything about it. So I owe $400 for maybe $100 worth of work.

Tarah Justice

Mar 27, 2018

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We called yesterday morning to get someone out to our house for an emergency leak and home improvement quotes. The lady said that she would put us at the top of the list, but that she couldn't guarantee a time. No worries on that. However, my Husband who is on a 3rd shift schedule stayed up all day long awaiting their arrival, but no one ever came, not even a 2 second phone call. Fast forward to this morning, I called them to let them know that no one showed up, nor called to let us know they couldn't make it. The lady said that they had a lot of other calls and she would put us back on the list today. HOW DO YOU TAKE AN EMERGENCY CALL OFF OF YOUR LIST AND NOT TELL THEM? I then let her know that I took the day off of work today, since they couldn't do anything yesterday, but asked if she could guarantee that someone would show up or at least call. She said, "no, we can't guarantee that, but I put you back on the list." What kind of customer service is this? I will NEVER recommend them again. Between our entire family, we've used them for many, many years, but never again. That was the most disrespectful and rude service (or lack thereof) that I have ever experienced. At least call someone to let them know that you in fact won't be showing up so that they don't have to wait around all day and get nothing else accomplished. It's caused me to have to burn vacation for no reason whatsoever and now doing the same today. Pathetic. If I could give zero stars, I would. To say the least, we took them off of the list for this fix and the upgrades that we were getting quotes for since they don't care about their customers, their service or commitments. To take someone off of the list when they knew it was an emergency and not even let them know is about as careless as it gets. I refuse to give my hard earned money to some company who can't even work a schedule or a phone.

JoHannah Greene

Aug 03, 2016

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Such a reliable, knowledgeable and honest group of people. Every time I've had to have help with plumbing projects from large to small it's been done well with a fair price. Thanks for all you do!