Alexanders Mobility

Cheryl Lizana

Dec 29, 2017

• Report

My husband's company was covering a certain amount of weight for our move from L.A. to the Bay Area. We received an initial weight estimate stating we were over our weight limit, therefore we sold, gave away, and donated well over 3000 pounds of our belongings (including a refrigerator, queen sofa bed, safe, bunk bed frame, dining room table plus 6 chairs, three bookshelves, a solid wood dresser, and a ton more). We held a yard sale and even hauled a 1000 pound Harley in addition to a number of belongings that we would need while staying in corporate housing for a month. Incredulously, after the movers packed everything up we ended up with the SAME weight we were initially quoted. Either their rep grossly underestimated the weight quote or they purposefully misrepresented the weight of our belongings so that they could charge us an additional nearly $2000 in fees. When I initially spoke with our contact, Olivia, she immediately recommended that we use our miscellaneous fund, provided to us by my husband's employer, to cover the additional expenses. How did she even know we had a miscellaneous fund? Communication was also difficult with us having to call repeatedly to get information and schedule services. We had a moving material pickup scheduled and they simply DID NOT SHOW UP. We ended up having to call our trash company to pick up the materials when they failed to show. The movers were prompt and easy to work with. My daughter's bike disappeared and there were several items that were scratched/ broken. Lastly, when they disconnected our washer in our old home they left the water line dripping which caused damage to the wall which my husband had to repair before escrow closed. Because it was a slow drip I didn't notice it until the following day when I went back to clean up. Had I known we were going to have to pay this overage fee I would have had a company do the repairs and billed Alexander's instead. I definitely would NOT recommend this company.