Please open your car and arrange things as necessary so that we can come out and unload your rugs for you. Please remain in your car while we unload. We will bring your rugs in to our facility, measure and disclaim them and will call you to go over pricing and conditions. PLEASE STAY PARKED. When we have finalized the agreed upon services, we will return to your vehicle to have you sign some paperwork and will provide you with copies to take home. If there are any extenuating circumstances related to the condition of your rugs, we may ask you to come in to the shop briefly.