At SERVPRO of New Hanover, we understand the disruptions, worry, and questions that follows a fire or water damage incident. Members of our staff have also experienced personal losses at our properties, so we know what property owners are feeling and experiencing. Our goal is to care for customers and their properties, while providing the necessary resources, superior customer service, and a network of professionals to fix the damage "Like it never even happened." Our company, led by owner Davis M. Thompson, continually engages with the community here in New Hanover both in normal times and during emergencies.
Production Manager - He has been with us since 2011. Rich is IICRC certified in Water Damage Restoration, and ASD, Applied Structural Drying. His strong experience with Water, Fire, and Mold jobs sets the tone for all our technicians. Rich is responsible for the scheduling of many jobs and always focuses on customer satisfaction. Repair Manager - He has over 18 years experience in our industry and has been with us since 2013. Tommy is a Licensed Adjuster, the liaison with the many insurance companies we deal with for cleanup and repairs.
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