If for any reason you are not completely satisfied with the services we've provided to you, there is no charge. We are so sure that you'll be delighted every time with your cleaned upholstery, tiles, area rugs, or carpets. Even our water extraction is covered by this service promise! If you are not satisfied, then you don't have to pay. However, we do hope you will give us the chance to make everything right for you in the end. If you are looking for a carpet cleaner for a residential, institutional, business, municipal, or industrial location, we're here for you.