ProHome does not take over or replace the builder's responsibility or change the contractors for the warranty for the service appointments. The builder is the warrantor of their homes and ProHome manages, documents and tracks all aspects of the customer interaction once settlement has occurred. Our system consists of performing a detailed new home orientation, warranty walks, 24/7 emergency management, and tracking and scheduling warranty repairs with homeowners and the builder contractors while documenting every aspect in-between.
If your AC is not working, contact our office and speak to your representative during normal business hours. No Emergency service on AC. Consider changing your thermostat fan setting from AUTO to ON which will balance rooms to be more equal in temperature. Remember, AC is not serviced outside of business hours so check ahead of time as the first warm week is usually very busy for the HVAC contractors and service may be many days away as calls are handled in the order they are received. Also, please note that if you have your thermostat changed by someone other than the original contractor and it is the cause of the issue, you will be billed directly by the servicing contractor.
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