General Parts Group

General Parts Group is an independent provider of commercial kitchen equipment repair, specializing in food service equipment and commercial appliances as well as HVAC and all forms of commercial refrigeration equipment. Whether you are looking for service on commercial cooking equipment, refrigeration, ware washing, HVAC or O.E.M. replacement parts, we've got you covered. Our 29 locations and national parts distribution centers, and over 200 highly trained and certified technicians create a support-partner powerful enough to satisfy even the very busiest foodservice facility.

Over the last 75 years the General Parts Group has grown to become one of the largest Foodservice Equipment Support companies in the USA. Our award-winning service department, GP-ServiceDirect currently supports a field service force of over 200 technicians, providing service in all or part of 26 states throughout the USA. Each General Parts technician is required to meet CFESA standards and many hold a ‘Master Certification' designation, the highest level of achievement. Additionally, our company has developed custom national service programs for select customers covering HVAC, cooking, refrigeration, beverage and ware washing equipment.

Our Combination Technicians are equipped to maintain and repair commercial kitchen HVAC systems to keep them working to the original manufacturer specifications. If equipment replacement is required, we can perform installations as well. Our technicians work with the philosophy that your kitchen is an ecosystem, that each piece of equipment works in tandem including your HVAC. So, before any work is undertaken on your HVAC we will check that your extraction and make-up air is running first! Looking at your operation with this insight, we have found will save you time and money.

Our technicians can test your water on site and if needed even send samples away for detailed analysis. Dependent on results, we can recommend and install water filtration systems suited to both hot and cold applications. Through our manufacturer relationships we have the knowledge you need to ensure your water is suitable for any application. From combi-ovens to ice machines, we have the experience to support your entire foodservice water quality needs. Need replacement filters? To maintain optimum results, sign up today to have your water filters Auto Ship from our national distribution center, ensuring that you have the water filters you need, when you need them.

The correct installation of your new equipment is a vital step in protecting its reliability and total life expectancy. Our qualified technicians install all types of equipment including HVAC units and verify operation is within the manufacturer's specification. This verification protects your manufacturer warranty agreement giving peace of mind that you are covered should your unit need repair. Limited for space; no problem. Have your new unit shipped direct to your nearest GP branch, we will check it for shipping damage, uncrate and stage for installation.

Welcome to GP-ServiceDirect, the service division of the General Parts Group. We are your one-stop commercial kitchen equipment repair partner and can support the entire lifecycle of your facility, from the warranty period and beyond. We appreciate that your business and kitchen are unique, so whether you need equipment installation or a planned maintenance program or even emergency repair, we have the technicians to fulfill your needs. Better still, we can support all your foodservice equipment, ware washing, refrigeration and HVAC!

Whether your foodservice equipment is brand new or has been in use for many years, our unique Lifecycle Planned Maintenance Program will increase the reliability of your equipment and extend its useful life. This means the lowest Total Cost of Ownership for your operation. Our customized Lifecycle Planned Maintenance Programs are available for your cooking, refrigeration and HVAC equipment. We inspect, catalog, and tag your equipment. Then we develop a customized Lifecycle Planned Maintenance Program to match your requirements.