Thorton & Grooms Plumbing Heating

For over 80 years, Thornton & Grooms has been a fixture of the metro Detroit community. When a furnace breaks down in the dead of winter or a frozen pipeline cuts off water to a home, people turn to us for help. We truly care about helping people -- our customers, each other, and our community. The technician or plumber who comes to your home is a professional in attire, experience and character. Every employee we hire-from our repair specialists to our customer support team-has had a full background check and drug test prior to employment with Thornton & Grooms.

Start the repair process by calling us at (248) 644-7810 or scheduling your repair online. A water heater specialist will be assigned to your case ASAP. If you have one of our popular Michigan-made Bradford White water heaters, make sure to let us know! Your plumber will arrive right on time, greet you at your door, and ask politely to see your water heater. From there, the plumber will share their findings, review pricing with you and answer any questions you have during the repair.

Call (248) 644-7810 or use our handy online scheduling form to be put in touch with an experienced Thornton & Grooms Replacement Specialist, who will conduct a Comfort Assessment with you. Be sure to ask about our wildly popular, Michigan-made Bradford White water heaters. Your Replacement Specialist will sit down with you to review both tank and tankless water heater options. We'll give you at least three choices to pick from, and your final decision is always respected. Sometimes special pricing becomes available from the manufacturer for a particular unit.

Your plumber will greet you at your door, introduce themselves, and ask to see the troublesome pipe. Before the plumber gets to work, they'll confirm a fixed-price invoice with you. Feel free to ask any questions you have during the process. After we've repaired the leak, we'll send over a brief survey to ask how your experience was. If the plumber completed the job to your standards, that's great! If not, let us know so we can make it right.

Call (248) 644-7810 or schedule online to speak with one of our friendly customer service associates. From here you'll schedule a free in-home Comfort Assessment with one of our Replacement Specialists. Your Replacement Specialist will arrive on time to review your home and assess your needs with a brief service questionnaire. They'll always share at least three installation and pricing options for you to choose from. Once you've decided on the perfect air conditioner, your Replacement Specialist will identify special pricing and rebates that pertain to your new unit.

Your tech will arrive on time in a fully-stocked Thornton & Grooms truck. Once the tech has diagnosed the issue and you've approved the fixed-price invoice, they'll get right to work on your repair. Our team will text or email you a brief survey related to your experience during the repair. We love when repairs go well. But if your boiler repair wasn't up to your standards, let us know and we'll make it right.

Are you a team player with a great attitude who loves the HVAC, plumbing and drain trades? If so, Thornton & Grooms may be the family you've been looking for. We give talented technicians and office professionals a chance to advance their careers, expand their knowledge and make new friends.

It's easy to schedule a Comfort Assessment with Thornton & Grooms. Just call our office directly at (248) 644-7810 or use our online form and a customer service representative will reach out to you right away. After you've found the best boiler for your home, the Replacement Specialist will review special pricing and rebates which pertain to your new boiler. By the time we leave, you'll have a fixed quote in your hands for the entire project. Our team will try to schedule your boiler installation for the same day or following day of your Comfort Assessment.