If you are not 100% satisfied with the service we have provided, we will refund all of your money. If our plumbers smoke or swear in your home, are not drug-free, do not use floor protection, or leave your home without cleaning up, you do not pay for the service. If a repair fails in the first year, we will repair it again absolutely free. We guarantee that your whole house repiping project will be completed on or before the date we have promised. We guarantee our workmanship for a period of 20 years.
Jun 29, 2023
A very good experience with Patrick from Big Blue Plumbing of Alameda. Patrick removed old toilet and installed new toilet along with angle stop. The new toilet is a Toto that required special attention on how to install. There were no problems and very satisfied with the work performed.
Jun 11, 2023
It was very hard to find out on Saturday, June 3, 2023 that the tenant of my 8-unit apartment property in Point Richmond do not have hot water at all. I met Patrick, Service Technician of Big Blue Plumbing and he suggested a solution after consulting with others in the industry. My tenants had hot water in exactly two days which I think was extra ordinary. Patrick Paul, Rodrigo the others on the crew were curtsies, knowledgeable and very kind to me. Patrick identified issues in the installation that needed to be corrected, and demonstrated outstanding logistic abilities in gathering the gear needed for upgrading the installation in one day only. The team culture of comradery and work ethics was remarkable.
Mar 17, 2023
The 1964 original radiant heat boiler finally gave out. I called several places for estimates. Big Blue's estimate was in the middle of the pack. The main reason I chose them was because they followed the city of Concord's permit law, whereas the other companies said it was not required. Even I know when working with natural gas pipes any modifications needed a permit is required.
All the work passed inspection and the house is warm with efficiency . Thank you Big Blue!!
Sep 07, 2022
HUGE shout out to Ebony, Gio and Gary at Big Blue Plumbing. These people are amazing and genuinely cared how our plumbing problem was affecting our family. Due to the crazy heat wave, we had a plumbing disaster. They booked a next day appointment for me but kept me on stand by for same-day help. They called back to check in and update me. The best part was that they helped me temporarily fix the problem OVER THE PHONE so I could get my water back on. To top it off, they are Blue Diamond certified and carry a ton of parts on their truck. I will never call another plumber again. Thank you Big Blue Plumbing!!!!!!
Dec 09, 2021
I made an appointment the next day to repair and replace my leaky hose bib on a rental house in Oakland. Rather than arriving between 1-3pm, the plumber arrived at 11:00 and called me for a $525 estimate for approval. I made a big mistake and approved that amount before asking how long the repair would take and how much the part was. The repair was done in 1/2 hr or a couple minutes longer. It required just screwing on a new hose bib with no shouldering the pipe. I typed a letter explaining that the charge wasn't reasonable for the work done. Oscar called me back to say their work was done by the job and couldn't be estimated by the hour or length of time it took them to do the job or by the price of parts required. I tried to explain that if I had known (because I didn't ask the questions) the replacement bib would only take a half hour to repair plus whatever the cost of bib was, I would have come to the conclusion that $525 was not a reasonable price. I don't appreciate plumbing estimates that aren't in line with the work required. I have 3 Oakland rentals that I was going to use for future plumbing work with Big Blue and will now find a more reputable plumbing company.
Jun 10, 2021
Dealing with Big Blue was beyond excellent. Joaquin arrived and immediately grasped the problem and presented the most efficient, secure and economical solution. The next day, Angel and his crew arrived to patch a pipe under a six-inch slab--jackhammer the slab, braise the pipe and replace the concrete--with a minimum of noise, dust and dislocation of our routine. He left the area cleaner than it was when he arrived. Today Joaquin came by to check the work and to present the invoice, which was very reasonable, considering the work that had to be done.
In short, we couldn't be happier with the work. What ever these guys make, they deserve a raise, especially Joaquin.
Dec 07, 2020
Very disappointed with their communication and service. We have a Toto toilet that was running. We called Big Blue and a man came to do the repair. He replaced 1 part and said that it "might" do the trick. If not we would have to replace the whole inside part. His fix didn't work so he ordered the parts that were needed. We went for 2 weeks not hearing a word. We called and were told that the part hadn't arrived yet. We waited another 2 weeks and again the parts weren't in yet. We're outta here. We cancelled Big Blue and called another plumber and told him what happened and he said that there is a supply place that carries all Toto parts and he would fix it this Friday for us.
Oct 13, 2020
Work crew did an excellent job of installing a new waste line from the sidewalk to the City main in mid-street. Communicated well and patiently answered my many questions. Arrived early each day, set up, and began days' tasks quickly. Completed new line in one day! However, were delayed in closing up waiting for City Inspector to verify pressure test.
Cleaned up nicely after closing street, sidewalk and main drain at side of house.
Nick previewed project, quotation, and anticpated start and completion dates. Did have to followup once to get a callback regarding final schedule which was a bit frustrating. Thus, the 4 star versus what might have been a five star rating. Office staff who I spoke with several times were excellent and very customer-service oriented.
Jun 09, 2019
When I had a leak in my vanity sink valve, I knew that I needed help pretty quickly. I found Big Blue on Yelp and spoke to Ebony, the dispatcher. She made me the first stop the next day. The plumber that came was Anthony. He was on time and very professional.
He looked at my problem and assured me it was a quick fix. He educated me about why the problem was happening and what he would do to fix it. He advised me on a couple other concerns that I had in my new condo and took the time to write up estimates for addressing those issues. He didn't make up prices on the fly - Big Blue actually has an official price book that outlines their guarantee. Solid strategy to help reassure their customers that they are working with a reputable company that has the same high standards no matter which technician arrives.
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